After an hour, they ushered me into a room. I'm very understanding, I know schedules can be thrown off, but any longer than 30 min and I start thinking about all the things I could have been getting done. I proceeded to sit in the waiting room for one full hour with no acknowledgement. The receptionists were short with me and talked down to me. I arrived 15 minutes early to fill out paperwork. I had to take time out of my office job, as I'd obviously expected. I had a first-time appointment at THEIR recommended time. I have never been treated worse in my life.
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